Senior UX Research Consultant
About Heather
Services
I offer focused research and advisory services that help organizations understand customer behavior, identify what's driving outcomes, and make more confident decisions.
Engagements are senior-led and right-sized, whether you need rapid insight or ongoing strategic guidance.
Rapid Insight Studies
Best for: Organizations that need fast clarity on customer, patient, or user experience, especially when adoption, trust, or engagement is unclear
What you get:
-
Interviews, focus groups, or usability testing
-
Journey or experience diagnostics
-
Rapid synthesis of key themes and friction points
What changes: Clear understanding of what's driving behavior, and specific, prioritized actions to improve experience and outcomes
Timeline: Typically 3-6 weeks
Starting investment: $15,000 - $30,000 depending on scope
Customer Experience & Retention Analysis
Best for: Teams looking to understand what drives satisfaction, disengagement, or churn across the customer lifecycle
What you get:
-
Analysis of customer feedback and behavioral data
-
Identification of key drivers of satisfaction and friction
-
Segmentation of customer needs and experiences
What changes: A clearer picture of what retains (or loses) customers, and where to focus for the greatest impact
Timeline: 4-8 weeks
Starting investment: $20,000+
Research Strategy & Advisory
Best for: Organizations building or scaling research capabilities, or navigating complex research challenges
What you get:
-
Research roadmap and prioritization
-
Advisory on methods, team structure, and processes
-
Ongoing guidance for leadership and teams
What changes: Stronger, more effective research function aligned with business goals
Timeline: Ongoing or fixed-term engagements
Starting investment: $5,000+/month
Voice of Customer (VoC) Design & Optimization
Best for: Organizations building or refining VoC programs to better align with business goals
What you get:
-
VoC program assessment or design
-
Feedback loop and measurement strategy
-
Recommendations for tools, processes, and governance
What changes: A more effective, scalable system for capturing and acting on customer insight
Timeline: 4-8 weeks
Starting investment: $18,000
Insight Synthesis & Strategic Reporting
Best for: Situations where data exists but lacks a clear, aligned interpretation or direction
What you get:
-
Synthesis of qualitative and quantitative data
-
Executive-ready narratives and storytelling
-
Decision frameworks and trade-offs
What changes: Alignment on what the data actually means, and what to do next
Timeline: 2-4 weeks
Starting investment: $10,000+
Stakeholder Workshops
Best for: Teams that need alignment, clarity, or momentum following research or during key decisions
What you get:
-
Facilitated workshops (virtual or in-person)
-
Structured exercises to align priorities
-
Translation of insights into action
What changes: Faster alignment and clearer next steps across stakeholders
Timeline: 1-3 weeks (including prep + facilitation)
Starting investment: $5,000 - $12,000
Fractional Research Leadership
Best for: Organizations needing senior research leadership without a full-time hire
What you get:
-
Strategic direction and oversight
-
Support navigating complex or sensitive findings
-
Guidance for product, design, and executive teams